PARAGON DOORS

 The industrial door specialist

            

TEL: 0161 945 9828 24 HRS

Home Repair and Service Products About us/terms

Paragon Doors are committed to 100% customer service.

We accomplish this by: adhering to our core values; by taking a detailed approach to our customers’ needs, and a comprehensive approach to all aspects of our business.

Our Promise is to provide a consistent, efficient and outstanding service at all times.

We provide door solutions for our customer’s needs, from the supply and installation of a new door to the repair and maintenance of existing products.

We place our Customer’s needs above all else, always endeavouring to exceed their expectations.

We invest in employee development; encourage empowerment with accountability and invite all to share in the Company’s success.

We value customer orders, they enable us to remain in business, but more than that, we want all your future business to come to us.

To win this, we will not only  compete on price; we will provide you with a service that meets or exceeds all your expectations.

To help us succeed in this, we have identified our core values and beliefs, upon which our foundations have been built.

Core values

We are passionate about our customers

· To provide honest and objective advice freely.

· Serve and please our customers with outstanding customer service through the quality of our products and services.  

· Take pride in the work we do.

· Vigorously promote and protect our reputation.

To act with integrity and show respect

· Demonstrate a commitment to integrity and ethics.

· Show respect for and value all individuals.

· Comply with customer’s own site requirements.

To have the humility and desire to learn

· Display openness and curiosity to learn from anyone, anywhere.

· Solicit and provide honest feedback.

· Personally commit to continuous improvement and willingness to change.

· Admit our mistakes and learn from them.

· Never underestimate our competition

To enjoy success.

· Achieve and celebrate results.

· Have a "can do" attitude and drive to get the job done.

· Recognise people’s contribution and show appreciation.

· Help people to be their best by providing continuous training and feedback.

· Work with associates as a team to accomplish results and success.

· Make difficult decisions.

We strive for simplicity

· Stop processes, procedures and activities that slow us down or do not add value.

· Deal with people and issues directly and avoid hidden agendas.

These core values are crucial to the success of our business. By practising these values we will provide a service difficult for our competitors to match, thereby  ensuring our long term success.

Our success will motivate us to continue and improve our service.

Our Partners

Paragon Doors will only partner with suppliers of high quality goods and services so that we can continue to raise the bar with outstanding products and Customer Service.

Your Premises

Experienced in working in all types of environments including sectors such as:

Food, Chemical, Blue Chip, manufacturing, distribution warehouses and general public areas.

Paragon Doors are well aware of the requirements to work safely and to comply with your company’s specific requirements to safe guard: not only our own engineers; your company’s employees and visitors, but to also ensure that the work we carry out is safe, compliant and does not have a negative impact on your own operations.

Terms of contract

1 General

The following terms are the standard terms of contract of the company and are incorporated in all contracts and any person (hereafter " the customer") seeking to be supplied with goods or services by the company accepts these terms alone, shall govern and a contract, unless a written variation has been signed in accordance with the provisions of clause 7 hereby and they shall apply to all additions and modifications to any contract.

2. Refusal of order

The company reserves the right at its sole discretion to accept or refuse any order placed by the customer on the basis of quotations issued and in that event. The company shall be under no liability whatsoever.

3. Price

a) Save as set out herein the price shall be the price contained in the company's quotation.

b) All prices quoted are valid for 30 days only or until earlier except since by the customer.

c) the company reserves the right by giving notice to the customer before delivery to increase the price to reflect any increase in the cost to the company, which is due to a factor beyond the company's control.

d) The price is exclusive of any applicable value added tax, which the customer shall be additionally liable to pay.

e) Where the price includes installation, it is based upon free and uninterrupted access to and possession of fully prepared working areas being made available to the company during normal working hours. In the event, that such access and possession are not made available, all that the working areas are not duly prepared to the company's requirements for the immediate installation of the goods, without prejudice to any other right the company may have the company shall at its sole discretion, be entitled to vary the price accordingly.

4 Payments

a) unless otherwise agreed in writing by the company. The company shall be entitled to invoice the customer on or at any time after delivery of the goods; if the customer is wrong fully fails to take delivery the company shall be entitled to invoice the customer at any time after the company has tendered delivery.

b) payment shall be made within 30 days of receipt of the company's invoice or invoices without discount or other deduction, and the Company shall be entitled to recover the price, although delivery has not taken place and the property in the goods has not passed to the customer. Time for payment of the price shall be of the essence of the contract.

Should the customer default in payment for whatever reason on the due date of any sum without prejudice to any other right or remedy available to the company, the company shall be entitled to: i) Cancel the contract or suspend any further deliveries;

ii) Appropriate any payments made by the customer to such of the goods as the company may decide;

iii) Charge the customer interest, both before and after judgement on the amount unpaid at the rate of 3% above the bank of England. Minimum lending rate, until payment in full is made.

5 Time for Delivery

a) any dates stated or agreed by the company for delivery, dispatch or completion either in its quotation or by any other means are not of the essence either as to supply or as to installation. Such dates are approximate, only and if the delivery, dispatch or completion is not made for any reason whatsoever at the rate so stated the Company shall not be liable for any loss or damage whatsoever, sustained by the customer, by reason thereof.

b) in the event that the customer does not take delivery of the goods forthwith upon being notified by the company that manufactured has been completed, the Company shall be entitled to charge and recover reasonable storage rates which shall be added to the price stated in the Company's quotation and shall be paid in accordance with clause 4 of these terms.

6. Delivery and risk

a) Unless otherwise stated in the company's quotation, the cost of delivery from the Company's works to the place for delivery stated in such quotation is included in the price, but it shall be the responsibility of the customer entirely at his own cost, and at his own risk to unload. Where the price includes installation it shall further be the responsibility of the customer at his own cost to provide adequate dry and secure storage of the goods pending and during such installation. All risks in the goods shall pass to the customer upon completion of unloading, at which time a delivery no will usually be handed to the customer or his representative or left with the goods. The company's liability to the customer for missing or damaged goods shall be limited to any sums recoverable under a policy of insurance in respect of such risks which May at the company's discretion be maintained by the Company. If no such sums are recoverable or if no such policy is maintained, there shall be no liability whatsoever on the Company in respect of such goods.

b) In any event, and without prejudice to the foregoing any claims related to missing or damaged goods, which ought to be revealed by a reasonably diligent examination, shall be notified in writing by the Company and to any carrier involved within three days of the receipt of any goods or part thereof by the customer his servants or agents, and in default of such notification any such claim shall be absolutely barred.

7. Variation of terms

No variation of these terms or any quotation or of any contract shall be valid unless it is agreed to in writing and signed by a director.

8. Property

Property in the goods shall not pass to the customer until the same has been paid for, or in the case of the company accepting tender of a check bill of exchange or promissory note, until the same has been honoured.

9. Quality and Condition of Goods

a) subject to the conditions set out below. The company warrants that the goods (will correspond with their specification at the time of delivery, and) will be free from defects in material and workmanship for a period of (12) months from the (date of their initial use or(12) months from) delivery (whichever is first to expire). After which the Company shall be under no further liability in respect of the goods or any works carried out.

b) The above warranty is subject to the following conditions: i) the company shall be under no liability in respect of any defect in the goods arising from any drawing, design or specification supplied by the customer or any one on its behalf

ii) the Company shall be under no liability in respect of any defect arising for fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Company's instructions, whether oral or in writing, misuse or alteration or repair of goods without the company's prior written approval.

iii) the company shall be under no liability under the above warranty condition or guarantee if the total price of the goods has not been paid by the due date for payment.

iv) the company shall be under no liability of any defect in the quality or condition of the goods, their failure to correspond with the specification or upon installation of the good, unless such defect, failure or malfunction shall be notified to the company in writing by the customer within seven days of the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within 14 days of becoming aware of the defect or malfunction, and in any event within 12 months of the date of delivery.

c The above warranty does not extend to parts materials or equipment not manufactured by the company in respect of which the customer shall only be entitled to the benefit of such warranty or guarantee as is given by the manufacture to the Company.

d subject, as is expressly provided in these conditions and except where the goods are sold to a person dealing as a consumer(within the meaning of the unfair contract terms act 1977), all warranties, conditions or other terms implied by statute or common law are excluded.

11 Liability

a) any liability the Company may be under pursuant to the above warranty shall be limited to the repair or replacement of goods, parts or materials, which the company is liable to replaced by reason or defects in materials or workmanship and shall be limited to a total cost not exceeding the price.

b) without prejudice to the foregoing, if called upon to do so by the customer in writing, the Company shall use its best endeavours to assign to the customer the benefit of any warranty guarantee indemnities claim privilege or other right which the company may have in regard to the manufacturers or suppliers of any goods, parts or materials not manufactured by the Company and relating to the quality or condition of such goods, parts or materials.

c) The customers shall indemnity, the company against all actions, claims or demands by any third parties relating to any claim for injury or damage to any person, property or interest and arising from the installation, use, functioning, or condition of the goods or in connection with any work carried out thereto by the company its servants or agents and against any costs or expenses relating thereto.

d) Except in respect of death or personal injury caused by the company's negligence, the company shall not be liable to the customer by reason of any representation, implied warranty, conditions or other term or any duty at common law pr under the express terms of the contract for any consequential loss or damage (whether loss of profit or otherwise), costs, expenses, or other claims of consequential compensation, what so ever, and how so ever caused, which arise out of or in connection with the supply of the goods or to their installation, use or condition or in connection with any thing done or omitted to be done by the Company or its servants or agents, and against any costs or expenses, except as expressly provided hearing.

e) Where goods are sold under a consumer transaction as defined by the consumer transaction is (restriction on statements order 1976). The statutory rights of the consumer are not affected by these conditions.

11. Impossibility of performance

The company shall be entitled by written notice to the customer to cancel any contract concluded between the company and the customer, should the customer be hindered or prevented by any cause beyond its reasonable control from performing the same, including a cause which renders performance commercially difficult or expensive.

12. Sub contracting

The company shall be entitled to some contract without consent all or any of its obligations hereunder.

13. Insolvency of customer:  a) The customer makes any involuntary arrangement with its creditors or becomes subject to an administration order or (being an individual or firm) becomes a bankrupt or (being a company) goes into liquidation; or

b) An encumbrancer takes possession, or receiver is appointed, of any of the property or assets of the customer; or

c) The customer ceases, or threatens to cease, to carry on business, or

d) The company reasonably apprehends that any of the events mentioned above is about to occur in relation to the customer and notifies the customer according.

Then, without prejudice to any other right or remedy available to the company, the company shall be entitled to cancel the contract or suspend any further deliveries under the contract without any liability to the customer, and if the goods have been delivered, but not paid for, the price shall become immediately due and payable not withstanding any previous agreement or arrangement or the contrary.

14. Risk and property

The goods shall be at the customer's risk, as from delivery.

Despite delivery having been made property in the goods shall not pass from the company on till:

a) The customer shall have paid the price, plus VAT in full; and

b) No further sums, whatever shall be due from the customer to the Company.

Until property passes to the customers the customer shall hold the goods, as the Company is fiduciary agent and bailee and shall keep the goods property stored, insured, and protected and identified as the company's property and shall not use or resell the goods and shall upon request. Return the goods to the company or allow the company to enter and collect the goods from wherever they are stored.

15. Fresh instructions

The customer may, prior to dispatch of the goods or any part thereof from the manufacturer but in good time to enable the manufacturer to withhold such dispatch give notice in writing to the company requesting that the goods shall be altered to meet the customer's requirements or that other or new arrangements be made as to the place of delivery of the goods. The company shall use its best endeavours to comply with any such reasonable request, provided always that in complying with any such request. The company shall be entitled to vary times, and to vary the price accordingly as well as to impose such other conditions as the company at its sole discretion may reasonably require.

16. Resale

Since the goods are manufactured to fulfil the customers particular requirements, in the event that the customer does not fulfil his obligations hereunder, the company may be on able to resell the goods or any part thereof at better than scrap value and for the purpose of calculating the company's damages, the company shall all know duty to seek to resell the say at better than scrap value by way of mitigation of damage.

16. Termination

The company may without incurring further liability terminate the contract by written notice, if in its reasonable opinion. The purchaser is on able to make payment in accordance with the terms hereof. Without prejudice to any other right which the company may have,

such termination, the company shall be entitled to receive payments on a quantum merit basis is respect of work completed or in progress at the date of termination.

Industrial roller shutters manufactured, installed serviced repaired